The Future of Chatbots
In a consumer-centric world chatbots aim to streamline the user/brand experience, providing ultimate convenience. This relies primarily on understanding the consumer’s intent and how they interact with your brand. But are chatbots really ready to meet our expectations?
On April 2017 Audiense hosted a breakfast session with Facebook, IBM Watson, The Bot Platform and BBC News to explore the current state of chatbots and why they were a top trend in 2017.